FAQ
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  • How soon will I receive a reply after sending an inquiry?

    We value every inquiry and will respond within 12 hours of receiving your request.

  • Are you a factory or a trading company?

    We are an integrated manufacturing and trading company with stable and high-quality partner factories. Clients choose us for our problem-solving capabilities and premium service.

  • What products do you mainly offer?

    We specialize in the production of scented candles and reed diffusers, including related candle accessories. 

  • What are your products mainly used for?

    Our products are widely applicable and suitable for various occasions such as personal home use, corporate gifting, wedding decorations, and more.

  • Do you support customization?

    Customized manufacturing is at the core of our business. We are capable of developing and producing products based on the drawings or samples you provide.

  • What is your production capacity?

    We operate 4 production lines with a daily output capacity of up to 50,000 candles.

  • What is your company size and team structure?

    We currently have 15 employees. 

  • How do you ensure product quality?

    We implement comprehensive quality control throughout the entire production process. Each step is inspected before proceeding, and finished products undergo final inspection according to both customer requirements and international standards.

  • What payment terms do you accept?

    Trade terms (such as FOB, CIF, etc.) will be confirmed during quotation. For mass production, we typically require 30% deposit, with the balance paid against the copy of Bill of Lading. We mainly accept T/T. 

  • How do you arrange shipment?

    We are located close to the Port of Ningbo and primarily utilize sea freight for its convenience and efficiency. For urgent deliveries, we can also arrange air shipments through airports in Ningbo or Shanghai.

  • Which markets do you mainly export to?

    Our products are exported to over 30 countries and regions worldwide, including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada, among others.